Frequently Asked Questions
See our most frequently asked questions here! If you still need help, please contact us at firstname.lastname@example.org.
Every pet is different, big or small, plump or trim, walker or napper, and the price of your meal will depend on this. We let you decide just how you’d like to feed them, whether only Waggies or mixing with a dry base. Recipes start at $6 per container, and will adapt as you make your selections. But you can be sure that your dollars aren’t going to dock fees, or customs, instead towards the freshest ingredients, and human care to cook well balanced, wholesome meals.
When your Waggies meal(s) arrive, you’ll need to put them into the freezer - meals will arrive frozen, and to preserve freshness and quality, the freezer is your best friend. When you’re ready to serve a meal, you’ll want to defrost your containers in the fridge, at which point you can serve up your pets appropriate serving. If there’s food remaining in the container, place it back in the fridge, and continue to serve as needed - just as you would with your own leftovers! *Don’t worry, your order will come with a reminder of everything we just said above. (Easy as possible, remember?)
Please do! We’ve sat down with veterinarians, and our meals are formualted with recipes by veterinary nuttritionists to ensure our meals are safe. While many vets may debate over different food trends, most agree that fresh, nutritionally-balanced food is great for dogs. Our recipes have been formulated to fully replace a standard diet, but also works well as a compliment to regular kibble.
All of our ingredients are human-grade and sourced from reputable food suppliers, local farms, and/or grocery stores. We don’t use preservatives in our foods, instead maintaining the integrity of our fresh ingredients by freezing all our meals. This allows us to deliver the highest quality, most natural nutrients available. Our meals are cooked, packaged, and frozen for convenient delivery and to preserve freshness. Cooking fresh foods means that unlike most other pet foods on island, your pets' food won’t have sat on the dock for ages before it hits their bowl (or plate!).
While many pet foods do contain the right balance of vitamins and nutrients for your pets, we think that they deserve wellness you know and truly understand - that ‘Waggies’ should be the only word on the label that pet parents haven’t heard before. Whether your pet eats anything, nothing, or certain foods only, we’ve seen the positive results: healthy appetites, shiny coats, and healthy poops (yes, you read that right). Not only is it tail-waggin’ good, but it's wellness you’ll be able to see.
Pickups & Delivery
All Waggies orders are fulfilled via local delivery and/or pickup.
- There is a flat rate for delivery of $8.00 per delivery.
- Delivery is offered on Wednesdays and Saturdays.
- Delivery is only available for orders above $10.00.
- Pickups are available on Mondays, Tuesdays, and Thursdays. There is no fee for pickups.
Deliveries are offered on Wednesdays, between 5:00-7pm and Saturdays, between 9am-12pm for orders above $10.00. Once your order has been placed, you will automatically be placed into the next delivery window (so, if you purchase on a Sunday-Tuesday, you would expect your delivery for Wednesday)
There is a flat rate for delivery of $8.00 per delivery.
Please note: For Wednesday delivery, order cutoff is 2PM on Tuesdays, and for Saturday delivery, order cutoff is 2PM on Fridays
If your dog doesn’t get a case of the ‘Waggies’, we are happy to accept a return and refund for any unopened containers.
Our Refund Policy as is such:
Waggies meals may be returned for a full refund* provided that they have remained frozen, are unopened, and the packaging is undamaged.
*Please note: if you have a subscription order and fail to pause or cancel a repeated order, we will not process a refund for the scheduled order.